Running your own hosting brand

As a reseller you sell hosting under your own name. Your customers see your address, your logo and your colour — never CoreCP, and never each other. This page covers what you set up yourself and where the boundary is.

Written for: Reseller, Administrator

Your own address and branding

Under Branding you set, per brand, what your customers see: the name, the logo, the accent colour and the address they sign in on. That address is not cosmetic — it is where the panel actually runs for your customers:

the sign-in screen carries your name;
invitation and password-reset mail goes out under your brand, through your SMTP if you have configured one;
passkeys belong to your address, so a customer who registers one with you uses it only here;
if a customer installs the panel on their phone, your app lands on their home screen, with your name and icon.

Pick the brand in the bar at the top of the branding page. Past a handful of customers that is a search field rather than a list — deliberately.

Your customers

Customers is your list. Per customer you see the package, the websites, the usage and who has access. You create a customer, give them a package and invite the owner; the owner then invites their own people (see "Giving somebody access").

What your customer may do themselves is a deliberate boundary: create and change mailboxes, DNS records, request certificates. What sits around that — forwarders, the zone itself, adding websites, PHP versions — stays with you. That is not an accident but a decision taken per operation.

Packages

A package sets the limits: domains, mailboxes, databases, disk. Under Packages you create them and assign them. A limit is visible to the customer as a bar with a threshold — amber at 80%, red at 95% — so "full" never arrives as a surprise.

You do not see where your customer's things run

Which machine serves a website, a database or a mailbox is the platform administrator's decision. You and your customers never see that distribution; you see websites that work. That is on purpose: moving capacity around must never become a conversation with customers.

Looking inside a customer's account

If you hold the sign in as right, you can sign in as a customer within your own brand to help them. It is visible (a banner at the top of the screen for both of you), lasts at most an hour, and a number of things are blocked: passwords, two-step verification, secrets, billing and adding people. Everything is logged under both names.

The right is off by default and granted on the panel server:

ssh root@panel1.corecp.dev
corecp-panel admin impersonation allow support@yourbrand.com

What you cannot see

The separation between brands is not a setting but a property of the system. A session belongs to the address it was created on; there is no window into another brand, not even for the same person with the same email address. Two resellers with the same customer learn nothing about each other.